Volunteer Befriending Service

Supporting adult carers and older people in our communities

Social isolation and loneliness can have a detrimental effect on health.

Carers high res 308 1
Crossroads Care South East London Carers
Volunteer Befriending Service
Carers high res day 2 126-1



We run a Volunteer Befriending Service supporting older people who may be experiencing isolation or loneliness. Our volunteer befriending service covers the London Boroughs of Bexley, Greenwich, Lewisham and surrounding areas.

Older people are particularly vulnerable to social isolation and loneliness owing to loss of friends and family, mobility or income. It can have a detrimental effect on their health and well-being.

The impact of loneliness and social isolation on an individual’s health and well-being has significant cost implications for health and social care services as they are more likely to visit their GP more frequently, present themselves at hospital or need social services in times of crisis, whereas a small amount of early intervention can prevent this.

Our Volunteer Befrienders are matched to an individual to provide companionship and emotional support and give them information on a range of community activities which aims to help them widen their social circles.

The eligibility criteria to access the befriending service is as follows:

  • live within our operating boroughs
  • have mobility or other physical impairments
  • who need some form of emotional support or simply just want someone to talk to
  • who may have been discharged from hospital and require support in regaining confidence or adapting to life after a period away from home. .

As with all of our services, our befriending service is client led and non-judgemental and is  committed to offering and delivering a befriending service that meets the needs of the individual.

Please note: Our volunteer befrienders cannot undertake any personal care tasks

We are unable to accept volunteer befriending referrals for people who have complex mental health needs.  

If this is the case, please contact our main office number 01322 336086 or email info@ccsel.org  as we may be able to support them through our core regulated services.

We are always looking to recruit Volunteer Befrienders with relevant skills and knowledge to provide the best possible matches to our clients.

If you would like to become a Volunteer Befriender or if you would like to make a referral to the service please contact:

Lynda Munns
Volunteer Coordinator
01322 336086 / 07903 043363


Jo Bailey
Part Time Volunteer Coordinator Assistant